EXPERIENCE DESIGN • LEARNABILITY • PRODUCT STRATEGY
Designing experiences people can actually use.
I help organizations simplify complex digital products, improve learnability, and create experiences that help people succeed.
WHAT I DO
Strategic expertise at the intersection of product, learning, and design.
01
02
Product & UX Design
Intuitive interfaces and workflows for complex digital products.
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03
Learnability & Product Adoption
Help users understand your product faster and adopt it deeper.
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04
Experience Design & UX Strategy
End-to-end experience strategy for complex digital products.
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Learning Experience Design
Digital learning and education experiences that people actually use.
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05
UX Strategy & Consulting
Senior design leadership without the full-time hire.
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06
AI Product Experience
Trustworthy, learnable experiences for AI-powered products.
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WHAT I DO
Selected outcomes.
Case studies focused on business impact, learnability, and solved complexity.
PRODUCT DESIGN
Adaptive: Onboarding & Learnability Engine
Designing an adaptive onboarding experience that helps users become proficient, not just activated.
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STRATEGIC DESIGN CONSULTATION & EXPERIENCE DESIGN
Jungle Guides International: Dual-market expedition and certification ecosystem
Defining customer segments and transforming an organization and business model into a scalable, market-driven business.
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AI EXPERIENCE
Pulse: AI-powered Customer Success Platform
Designing an AI-powered system that transforms Customer Success from reactive account management into proactive decision-making.
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LEARNING EXPERIENCE
Learning Experience Ecosystem: for employees, customers, and partners.
Designed a learning strategy, curriculum architecture, learner journeys, and digital education experience that carried it.
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ABOUT
Product design, meet education.
My work sits at an unusual intersection: product design, experience design, learnability, and digital education. I care as much about how people learn a product as I do about how it looks.
That combination is why my clients trust me with their most complex experiences — enterprise workflows, AI-assisted tooling, and learning ecosystems where the design has to teach as much as it has to work.
INSIGHTS
Writing & resources.
DOWNLOAD
The Learnability Playbook
Your product, system, or service may not have a usability problem.
If people need constant help, you have a learnability gap.
If people rely heavily on support, hesitate during onboarding, or struggle to progress independently, this framework will help you pinpoint why.
A working guide to auditing and improving how users learn your product, with the exact scorecard I use with clients.
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ARTICLE
You don’t need more customer feedback, you need customer-centric accountability.
Most organizations don't have a customer insight problem, they have a customer accountability problem.
Very few businesses have anyone accountable for ensuring customer-centricity influences decisions across product, marketing, operations, and leadership.
Here's why that gap impacts growth, adoption, retention, and expansion.
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ARTICLE
Four design tools, with four completely different learning philosophies.
Canva, Illustrator, Figma, and Miro are often compared by features, but their biggest difference may be how they help people learn. Looking through a learnability lens reveals four distinct philosophies: .
Together, they offer valuable lessons for anyone designing software, customer education, onboarding, or product experiences.
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Have a complex experience that needs simplifying?
Whether you’re facing UX debt, low adoption, or a rebuild, let’s talk about what you’re actually trying to solve.
“Working with Kaylyn transformed how we approach growth and process—all in one partnership. As an amazing facilitator and educator, Kaylyn taught us how to take a design thinking approach and its application in designing employee journeys and people strategy.”
— Human Resources Team
“Kaylyn possesses a rare blend of expertise, adaptability, and leadership qualities that are bound to bring success to any team or project. She has also been an absolute delight to work with, and I would choose to work with her again in a heartbeat.”
— Product & Engineering Executive
“We've always been impressed by her innovative approach, strategic thinking, ability to consult with cross-functional partners to get things done, and her diverse skill set. She brings a design and people-centric approach to problem-solving and consistently thrives in complex and challenging environments.”
— SaaS Executive Team
“Kaylyn excels at connecting the dots and seeing the bigger picture, making meaningful contributions and innovations across our business.
Kaylyn knows that HOW things get done for a client is just as important as WHAT gets done.”
— Global Pharmaceutical L&D Leader